Shipping policy

Handling Time

Once your order is placed and payment has been confirmed, our team gets to work preparing it for dispatch. Orders are typically processed and handed over to the courier within 1-2 business days. Business days do not include weekends or public holidays, so orders placed on a Friday or over the weekend will generally begin processing on the next working day.

Delivery Time

Once your parcel has left our warehouse, delivery typically takes a further 2-4 business days to reach you, depending on your location and the courier's local network. Taken together with our handling time, you can generally expect your order to arrive within approximately 3-6 business days from the moment it is placed, although this may occasionally vary due to factors outside our control, such as courier delays or public holidays.

Shipping Regions

We currently ship orders to the following regions:

• United Kingdom
• Spain

If your delivery address falls outside these regions, you will not be able to complete checkout, as we are not yet able to guarantee reliable delivery outside these areas.

Shipping Costs

Shipping costs are calculated automatically based on your delivery address and the contents of your order. The exact cost, shown in EUR, will always be clearly displayed at checkout before you confirm and pay for your order, so you know exactly what you are being charged before completing your purchase.

Order Tracking

As soon as your order has been dispatched, you will automatically receive a shipping confirmation email containing a tracking link. You can use this link at any time to follow your parcel's progress and get an up-to-date estimate of its arrival. If you do not receive this email shortly after your handling window has passed, please check your spam or junk folder before contacting us.

Address Accuracy

Please make sure your delivery address, including postcode and any relevant contact details, is entered correctly at checkout. We are unable to guarantee delivery within the stated timeframes if a parcel is delayed or returned due to an incomplete or incorrect address supplied by the customer.

Delays, Loss or Damage in Transit

While we work with reliable couriers, delays can occasionally occur once a parcel is in transit. If your order has not arrived within the stated delivery timeframe, or if it arrives damaged, please contact us as soon as possible at contact@lanodriza.shop. Provide your order number and, where relevant, photos of the damage, and we will look into it promptly and work with you to find a suitable solution.