Refund policy

We want every purchase to be completely risk-free. This policy explains how returns, exchanges, and refunds work for orders shipped to the United Kingdom and Spain, and sets out the warranty that applies to your purchase.

Return window

You may return your order within 30 days of delivery, with no reason needed. This applies in addition to, and does not replace, your statutory right of withdrawal — full details of that right are set out in our Right of Withdrawal terms, which you should also review before returning an item.

How to return an item

Returning something to us is simple and free of charge. Just follow these steps:

  1. Email contact@lanodriza.shop with your order number and the item(s) you'd like to return.
  2. We will send you a return label within one business day of receiving your request.
  3. Repack the goods securely, ideally in their original packaging, and attach the label to the parcel.
  4. Drop the parcel off at your local postal office.

Once your return is on its way, keep your proof of postage until the refund has been confirmed, in case it's needed to trace the parcel.

Conditions for returns

To be accepted, returned items must meet the following conditions:

  • Goods must be complete and returned in their original packaging.
  • Any labels and protective films must remain attached and undamaged.
  • Hygiene items and sealed products cannot be returned once the seal has been opened.

Items that do not meet these conditions may not be eligible for a refund or exchange.

Exchanges

If you'd prefer a different size or item rather than a refund, we're happy to arrange an exchange. Simply let us know your preference when you first contact us, and we'll advise on the next steps.

Refunds

Once we receive and inspect your returned item, we will process your refund within 5 days. Refunds are issued to the original payment method used at checkout — Visa, Mastercard, American Express, Discover, Diners Club, Google Pay, or Apple Pay — in EUR, our store's currency.

Return shipping costs

We cover the cost of return shipping, so you won't be charged for sending an eligible item back to us.

Warranty

All products purchased from us are covered by a 2-year warranty period from the date of delivery. If you experience a defect within this period, please contact us using the details below and we will work with you to find a solution.

Questions?

If you have any questions about a return, exchange, or refund, we're here to help. Reach us at contact@lanodriza.shop or call +34914911559.

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period expires 14 days from the day on which you, or a third party other than the carrier indicated by you, acquires physical possession of the goods.

To exercise the right of withdrawal, you must inform us

La Nodriza
Calle de los Caños del Peral 5
28013 Madrid, Spain
Phone: +34914911559
Email: contact@lanodriza.shop

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email).

Effects of withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event no later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

You shall send back the goods or hand them over to us without undue delay and in any event no later than 14 days from the day on which you communicate your withdrawal from this contract.

You will have to bear the direct cost of returning the goods.