Help Center & Plant Buyer Guide

Frequently Asked Questions (FAQs)

Clear answers regarding our rare variegated plants, shipping in Spain, returns, and payments.

Will I receive the exact plant shown in the photos?

Yes, 100%. Every listing on lanodriza.shop is a What You See Is What You Get (WYSIWYG) specimen with a unique reference number. You will receive the exact rooted plant photographed in its transparent nursery pot.

How are live plants packaged for safe delivery?

Each nursery pot is wrapped to lock in substrate and moisture around the roots using breathable horticultural cotton and sphagnum moss. The plant is then immobilized inside a protective sleeve within a double-walled, crush-resistant shipping carton with seasonal thermal insulation.

Where do you ship and how much does shipping cost?

We ship exclusively to customer physical addresses across Spain. Standard tracked shipping is 100% Free (€0.00) on all orders with no minimum purchase required.

How long does delivery take?

Orders placed before 2:00 PM CET (Madrid Time) begin processing the same business day. Order handling takes 1–2 business days (Monday–Friday), and carrier transit takes 3–6 business days (Monday–Friday), for a total delivery window of 3–6 business days across Spain.

What is your Return & Refund Policy?

We accept returns for both defective and non-defective products in new, unaltered condition within 30 calendar days of delivery. Every package includes a free prepaid return label inside the box. We charge €0.00 restocking fees, and refunds are processed within 5 days of receiving the returned item.

What happens if my plant arrives damaged from transit?

Every order is protected by our 100% Live Arrival Guarantee. If your plant suffers any transit damage, email contact@lanodriza.shop within 48 hours of delivery with photos of the box and plant, and we will immediately send a replacement specimen or issue a full 100% refund.

What payment methods and currency do you accept?

We accept major credit and debit cards (Visa, MasterCard, American Express, Discover), Apple Pay, Google Pay, and Klarna. All prices and transactions on lanodriza.shop are processed in Euros (€ / EUR) and include applicable Spanish Value Added Tax (IVA).

Can I cancel or modify my order after placing it?

Yes. If your order has not yet been handed over to the carrier, you can request an immediate cancellation or address modification by emailing contact@lanodriza.shop or calling +34 653 59 54 16 before 2:00 PM CET.