Customer Satisfaction & Live Arrival Guarantee

Return and Refund Policy

Last updated: October 2026 • Official policy for lanodriza.shop

Customer-First Return Policy: We accept returns for both defective and non-defective products within 30 days of delivery. A prepaid return shipping label is included directly in the package (Included in the package, Free). There are zero restocking fees (€0.00), and all refunds are processed within 5 days of receipt.
Countries & Policy
Spain
Orders delivered in Spain
Policy URL
lanodriza.shop
/policies/refund-policy
Returns Accepted
Both Types
Defective & non-defective
Exchanges
Accepted
Accept exchanges
Product Condition
New only
Unaltered in original pot
Window
30 Days
30 calendar days
Method
By mail
Prepaid courier drop-off
Return Label
Free In Box
Included in the package, Free
Restocking Fees
No cost
€0.00 restocking fee
Refund Time
5 Days
Refund processing time: 5 days

1. Policy Overview (At a Glance)

Policy Term Specification Details
Countries Spain Applies to all customer orders delivered within Spain.
Policy URL https://lanodriza.shop/policies/refund-policy Official return and refund policy published on lanodriza.shop.
Returns Accept returns for both defective and non-defective products We accept returns for damaged or defective plants as well as non-defective items (customer remorse / changed mind).
Exchanges Accept exchanges Direct exchanges for alternative collector specimens in stock are gladly supported.
Product condition New only Plants must be in their original transparent nursery pot and substrate, uncut, unpropagated, and with original protective packaging.
Window 30 days 30 calendar days from the date the carrier delivers the parcel to your address.
Method By mail Return via parcel carrier drop-off using our prepaid return shipping label.
Return label Included in the package, Free A prepaid return shipping label is enclosed inside every order package at €0.00 cost to the customer.
Restocking fees No cost (€0.00) We do not charge any restocking, handling, or administrative fees.
Refund processing time 5 days Refunds are credited back to your original payment method within 5 days of receiving the return.

2. Return Eligibility & Product Condition (New only)

To qualify for a full refund or exchange under our 30-day return policy, returned specimens must be in New only condition:

  • In the original transparent nursery pot and original professional aroid substrate.
  • Unaltered, uncut, and unpropagated (no stem cuttings, leaf removals, or root division performed after delivery).
  • Packed securely in the original protective plant shipping box with internal pot stabilization intact.

3. Defective & Non-Defective Return Coverage

  • Defective, Transit-Damaged, or Incorrect Specimens: If your plant arrives damaged from transit, unhealthy, or does not match the exact specimen photographed on the product page, please notify us within 48 hours of delivery at contact@lanodriza.shop. Lanodriza provides an immediate replacement specimen or a 100% full refund at zero cost to you.
  • Non-Defective / Customer Remorse: If you change your mind or decide you no longer wish to keep your order, you may return the specimen within 30 days of delivery using the prepaid return label enclosed in your package for a 100% free return with zero restocking fees (€0.00).

4. Return Label: Included in the Package, Free

To ensure a completely effortless return experience, Lanodriza covers all return shipping costs across Spain. A prepaid return shipping label is included in the package, Free of charge. Simply secure the plant in its protective sleeve, place the return label over the original shipping label, and drop the parcel off at any authorized Correos Express, SEUR, or DHL parcel point. If you need an additional PDF copy of your return label, email contact@lanodriza.shop with your Order ID.

5. How to Initiate a Return in 3 Easy Steps

1

Secure the Specimen

Place the potted plant back inside its protective carton sleeve with the nursery pot stabilized so substrate cannot shift.

2

Affix Free Return Label

Attach the prepaid return label included in your box and drop the parcel off at your nearest authorized courier drop-off point early in the week.

3

Receive Refund in 5 Days

Once received and inspected at our Madrid facility, your full refund is issued within 5 days back to your original payment method.

6. Official Return Address

All returns within Spain are routed to our Madrid nursery and fulfillment center:

LANODRIZA – Returns Department
Calle de los Caños del Peral 5
28013 Madrid, Spain
Email: contact@lanodriza.shop
Phone: +34 653 59 54 16

7. Refund Processing Time (5 Days)

Once your returned parcel arrives at our Madrid facility, our botanical team inspects the specimen and processes your full refund back to your original payment method within 5 days. Depending on your bank or card issuer, the credit typically appears on your statement within 1–3 business days after processing.

8. Contact Lanodriza Customer Care

LANODRIZA
Calle de los Caños del Peral 5, 28013 Madrid, Spain
Email: contact@lanodriza.shop
Phone: +34 653 59 54 16
Support Hours: Monday – Friday: 9:00 AM – 5:00 PM CET (Madrid Time)